Oahu Transit Services, Inc.

Fixed Route

Monthly Performance Report

November 2023

Prepared by OTS Service Evaluation

· Ridership

Average weekday ridership for the month of November 2023 was 128,723 up by 5,983 or 5% from the previous year. Fiscal year-to-date ridership is 17,282,862, up by 5% from the previous year.

Ridership continues to recover in 2023 and is still approximately 34 percent lower than pre-pandemic level.

· On-Time Performance

System-wide on-time performance is at 70.7% for the month of November 2023. Out of 117 total routes, 35 routes exceeded on-time performance of 80% and 0 performed under 50%.

The DTS and OTS Service Review Committee reviews service levels, including on-time performance monthly.

· Safety and Security

The number of reported crimes has increased this year. These incidents range from graffiti and vandalism to objects thrown at the bus.

· Maintenance

The electric bus fleet has been downed until issues are resolved with the chargers.

· Service Modifications

Service modifications were implemented with the August sign-up and remain in effect until the December sign-up.

- Route 2 adjusted with 2 trips an hour extended to Kahala Mall and remaining trips will short turn at Monsarrat.

- Route 121 Nuuanu-Alapai Transit Center discontinued.

- New Route 151 will be implemented when Halewiolu Senior Residence is operational.

- Routing: from terminus on River St. right Vineyard Blvd., right Pali Hwy., continue to Bishop St., right Hotel St., right N. King St., right Liliha St., right Kuakini St., right Pali Hwy., right School St., left Aala St., left Kukui St., left River St. to terminus. This route will be implemented when Halewiolu Senior Residence is operational.

- Route 433 was renumbered to Route 444 and rerouted to the terminus at West Loch Station.